Cold outreach
First touches and replies to prospect responses.
Input
Prospect: Priya Raman, VP Support at Northline Logistics. Trigger: she posted on March 4 that they are moving to a new helpdesk this quarter. We sell ticket-triage automation.
Facts given to both
- customer of similar size: Marlow Freight, 35 agents, cut first-response time from 4 h to 55 min in 6 weeks with our triage automation
- our product routes each ticket to the right queue and drafts a reply from the help center within 10 seconds of arrival
- one-page asset: Helpdesk migration checklist for support leads, https://example.com/helpdesk-migration-checklist
= Same every run
- Situation
- first touch with a trigger
- Engage with
- Trigger: she posted on March 4 that they are moving to a new helpdesk this quarter.Prospect: Priya Raman, VP Support at Northline Logistics.We sell ticket-triage automation.
- Always
- use at least one provided fact about the prospect verbatim: name, role, event or date
- Voice
- plain, specific, written like one colleague to another
- Never
- invent a fact, number or customer not given in the input, open with 'hope you are well' or an intro of the seller's company, attach a pitch deck to a first message, use em dashes (—) or stock phrases like "here's the thing", "let's dive in" or "game-changer"
Plain prompt · Claude, no protocol
With Unsame · a varied play each run
- Run 1 Plain prompt
Subject: Ticket routing on Northline's new helpdesk Hi Priya, You posted on March 4 that Northline Logistics was moving to a new helpdesk. I'm curious how ticket routing has held up since the switch, and whether your team is still sorting tickets by hand. We build…
With Unsametrigger_observation
- cta reply_yes_no
- length short_paragraph
- opener question
Priya, when Northline Logistics switches to the new helpdesk you mentioned in your March 4 post, who on your team is rebuilding the routing rules? That job usually lands on support mid-cutover, and tickets tend to sit in the wrong queue while agents get used to the new tool. Our…
How this play was written
connect the event, with its date and source in the prospect's terms, to the one problem it usually creates for a team like theirs
Situation: first touch with a triggerEngage with:- Trigger: she posted on March 4 that they are moving to a new helpdesk this quarter.- Prospect: Priya Raman, VP Support at Northline Logistics.- We sell ticket-triage automation.Use:- our product routes each ticket to the right queue and drafts a reply from the help center within 10 seconds of arrival- one-page asset: Helpdesk migration checklist for support leads, https://example.com/helpdesk-migration-checklist- customer of similar size: Marlow Freight, 35 agents, cut first-response time from 4 h to 55 min in 6 weeks with our triage automationApproach: connect the event, with its date and source in the prospect's terms, to the one problem it usually creates for a team like theirsForm: length: short_paragraph; opener: question; cta: reply_yes_noWrite: skip the first wording that comes to mind; Form sets the length, opening and ending.Always: use at least one provided fact about the prospect verbatim: name, role, event or dateVoice: plain, specific, written like one colleague to anotherNever: invent a fact, number or customer not given in the input, open with 'hope you are well' or an intro of the seller's company, attach a pitch deck to a first message, use em dashes (—) or stock phrases like "here's the thing", "let's dive in" or "game-changer"
- Run 2 Plain prompt
Subject: Ticket triage after the Northline helpdesk move Hi Priya, You posted on March 4 that Northline Logistics was moving to a new helpdesk this quarter. That was a while back, so you may already be settled on the new system, or still working through the last…
With Unsamequestion_led
- cta soft_calendar
- length two_lines
- opener observation
Priya, your March 4 post said Northline Logistics is moving to a new helpdesk this quarter: during the cutover, who will own sorting incoming tickets into the right queues? I ask because that's the step our triage automation handles, and it helped Marlow Freight's 35 agents cut…
How this play was written
centre the message on one question about a concrete problem in their role, and say why we ask
Situation: first touch with a triggerEngage with:- Trigger: she posted on March 4 that they are moving to a new helpdesk this quarter.- Prospect: Priya Raman, VP Support at Northline Logistics.- We sell ticket-triage automation.Use:- our product routes each ticket to the right queue and drafts a reply from the help center within 10 seconds of arrival- one-page asset: Helpdesk migration checklist for support leads, https://example.com/helpdesk-migration-checklist- customer of similar size: Marlow Freight, 35 agents, cut first-response time from 4 h to 55 min in 6 weeks with our triage automationApproach: centre the message on one question about a concrete problem in their role, and say why we askForm: length: two_lines; opener: observation; cta: soft_calendarWrite: skip the first wording that comes to mind; Form sets the length, opening and ending.Always: use at least one provided fact about the prospect verbatim: name, role, event or dateVoice: plain, specific, written like one colleague to anotherNever: invent a fact, number or customer not given in the input, open with 'hope you are well' or an intro of the seller's company, attach a pitch deck to a first message, use em dashes (—) or stock phrases like "here's the thing", "let's dive in" or "game-changer"
- Run 3 Plain prompt
Subject: Triage on the new helpdesk at Northline Hi Priya, I saw your March 4 post about Northline Logistics moving to a new helpdesk. Whether the switch is done or still underway, it's usually a good moment to rethink how tickets get sorted, since queues and routing rules are…
With Unsamepeer_proof
- cta interest_question
- length three_short_paragraphs
- opener event
Hi Priya, Your March 4 post about Northline Logistics moving to a new helpdesk this quarter caught my attention. A migration is a natural moment to rethink how tickets get routed, so here is a one-page Helpdesk migration checklist for support leads that might be handy:…
How this play was written
name a customer of similar size and role given in the input, state one result as a number with a time frame, and say what changed
Situation: first touch with a triggerEngage with:- Trigger: she posted on March 4 that they are moving to a new helpdesk this quarter.- Prospect: Priya Raman, VP Support at Northline Logistics.- We sell ticket-triage automation.Use:- our product routes each ticket to the right queue and drafts a reply from the help center within 10 seconds of arrival- one-page asset: Helpdesk migration checklist for support leads, https://example.com/helpdesk-migration-checklist- customer of similar size: Marlow Freight, 35 agents, cut first-response time from 4 h to 55 min in 6 weeks with our triage automationApproach: name a customer of similar size and role given in the input, state one result as a number with a time frame, and say what changedForm: length: three_short_paragraphs; opener: event; cta: interest_questionWrite: skip the first wording that comes to mind; Form sets the length, opening and ending.Always: use at least one provided fact about the prospect verbatim: name, role, event or dateVoice: plain, specific, written like one colleague to anotherNever: invent a fact, number or customer not given in the input, open with 'hope you are well' or an intro of the seller's company, attach a pitch deck to a first message, use em dashes (—) or stock phrases like "here's the thing", "let's dive in" or "game-changer"